FAQ: About Your Payment

RegNow, the premier payment service provider in software industry, enables any software company to securely and easily receive payments online. Regnow is located at Eden Prairie, Minnesota, USA. Their official website: http://www.regnow.com
As a software provider we focus on software development, so we outsource our payment issues to Regnow. So, when you click "Buy Now" button from our website, you will be directed to Regnow payment page.

We accept payments by Credit Card, PayPal, Bank/Wire Transfer, Check/Money Order, Credit Card by Fax, and Invoice.
Below is a brief description of each option and the process to follow your order through to completion.

Credit Card: We currently accept Visa, Mastercard, American Express, Discover, Visa Check Card, Eurocard and MasterMoney. All orders are processed in real time and upon completion an email will be sent to you as confirmation of your purchase. This option is recommended and you can begin to download the software instantly. For all other options you will not receive your order until we have received payment.

Bank/Wire Transfer: Depending on your location, once you click "Place Your Order" you will either be provided with payment instructions on your monitor or you will be advised that an invoice will be posted to you. European customers who receive an invoice by postal mail may use the invoice to pay by bank/wire transfer or GIRO.

Check/Money Order: Once you click "Place Your Order" payment instructions will be presented to you on your monitor. After choosing this option you will need to send a check or money order to the address listed on the final page. Your registration will not be complete until funds have been received.

Fax - Credit Card: Once you click "Place Your Order" payment instructions will be presented to you on your monitor. The fax number will be presented at the bottom of the final page. Once we receive your completed information we will process the order as soon as possible.

Invoice: Once you click "Place Your Order" payment instructions will be presented to you on your monitor. After you submit your order a printable invoice will be displayed in your web browser. After printing the invoice, you will then use it to remit payment to the address given on the invoice.

PayPal: Once you click "Place Your Order" you will be provided with information for making your payment by PayPal. By clicking on the "Buy Now" button on that page, you will be directed to the PayPal website to make your payment. Please note that you do not need to have a PayPal account to make use of this option. PayPal will also allow you to pay using a credit card.

For your safety and security, PCbeginner.com may require that you enter your card's verification number (also called "Card Code").

	For Visa, MasterCard or Discover, the verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.
	The American Express verification number is a 4-digit number printed on the front of your card. It appears after and to the right of your card number.

Do not worry. If there is any duplicate payment, we will refund it.

Please do NOT contact PayPal or your credit card company, since doing so will get the issue complicated. Instead, please contact us directly with your payment information (ex. Order ID, Email, product name, mailing address...)

Once your payment is complete, you will be emailed a receipt as well as a downloading link. So please check your email.

Public email service users (such as MSN, Hotmail, Yahoo and AOL): our email may be filtered into your "Junk" or "Bulk" Email folder. So if you do not get our reply within 4 hours (Mon - Fri) or 8 hours (Sat and Sun), please check your "Junk" or "Bulk" Email folder, especially for MSN and Hotmail users, or use your alternative email address to contact us.

If you have not received any email from us, please contact us with your payment information.

If for some reason you lost your Internet connection, you can resume the broken download. Just open your download accelerator to see if the download resumes. If not, RIGHT click your mouse on the file, and select "Start" or "Restart download".

Yes you can download it again without paying again. Just contact us with your payment information.

If there is no response after directly clicking this link does not work, please copy and paste it to your Internet browser's address bar, and then press "Enter" key.

It is usually caused by net congestion. Please try again later. Contact us if you have waited for more than 20 minutes.

Please read the information on the "OOPS" page carefully. If you do not know what is wrong, please contact us.

The PayPal system is designed to drop your connection, or 'time out', after five minutes of inactivity.

If the system is timing out in less than five minutes, it may be due to a loss of secure connection, which is usually caused by net congestion. When high net congestion occurs, secure server based web sites are affected the most. If the problem persists, please reset your Internet connection or try accessing the PayPal site at a later time.

In addition, if you do not clear your cache files periodically, you may experience longer loading or browser closing times. In order to improve your performance on the web and specifically while visiting our site, we suggest that you occasionally clear your cache.

Below are instructions to clear your cache for various browsers. If your browser is not listed below, we suggest that you use the help section of your browser or contact their customer service center.

Internet Explorer

1. Click the 'Start' button'

2. Select 'Settings' and click 'Control Panel'

3. Double-click "Internet" icon (or Internet Options) and select the 'General' tab

4. Click the 'Settings' button in the Temporary Internet Files section and choose 'View Files'

5. Click 'Edit' and select 'Select All'

6. Press the 'Delete' key on your keyboard. If prompted to verify that you want to delete your cookies, click 'Yes'

Netscape

Your computer stores copies of frequently accessed pages in the memory
cache or disk cache. This way, the computer doesn't have to retrieve the
page from the network each time you view it.

To set the size of the memory cache or to clear it (Windows and Unix only):

1. From the 'Edit' menu, choose 'Preferences'

2. Open the 'Advanced' category and click 'Cache'

3. To clear the 'Memory Cache' immediately, click 'Clear Memory Cache'

AOL

1. Open the AOL account

2. Click the 'Settings' button on the toolbar, ('My AOL' for older versions)

3. Select 'Preferences'

4. Select the 'Internet Properties (WWW)' link on the left-hand side,

5. In the middle of the Internet Options box is a section called 'Temporary Internet Files'

6. Click 'Delete Files'. Place a check mark in the 'Delete All Offline Content Box'

7. Click 'OK'

Please Note: If you are attempting to write a long description when sending a payment, we recommend opening a text document, typing your message, then copying and pasting it into the PayPal page.

Once your payment is complete, you will be emailed a receipt as well as a downloading link. So please check your email.

Public email service users (such as MSN, Hotmail, Yahoo and AOL): our email may be filtered into your "Junk" or "Bulk" Email folder. So if you do not get our reply within 4 hours (Mon - Fri) or 8 hours (Sat and Sun), please check your "Junk" or "Bulk" Email folder, especially for MSN and Hotmail users, or use your alternative email address to contact us.

If you have not received any email from us, please contact us with your payment information.

From time to time, we perform scheduled maintenance. During these times, one payment processor may not work. Please try other options.

Note: If you have already submitted your credit card or check information and were directed to "OOPS" page, please do NOT try again, since doing so will produce duplicate charges.